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Internal rules

 

Our center is family-oriented. To be granted admission, clients wishing to stay in the center for the first time will need to be sponsored for admission by a family who has been coming to the camp for at least 3 years. All customers are required to comply with the internal rules of the center. We reserve the right to refuse or exclude anyone whose behaviour does not conform to naturist ethics. We don’t accept intimate piercings, as well as any sexual connotation by behaviour, appearance or dress. Complete nudity: essential in the center and on the beach, unless climatic or physiological conditions are unfavourable.

Traffic: inside the site, share the road (with motor vehicles, bicycles and pedestrians). Speed limited to 10 km/h. Traffic is prohibited in the area between 11pm and 7 am (carpark available at the entrance). Noise: avoid any noise that could disturb the neighbours starting at 10 pm (engine, television, radio, etc.) Total silence is required between 11pm and 7 am. Animals: only one animal may be accepted for an additional fee; declare it when you reserve. It must be kept on a leash and you must present your vaccination card: the anti-rabies vaccination and the identification are mandatory.

Withdrawal period: pursuant to Article L.121-20-4 of the Consumer Code, not all services offered at the center are subject to the right of withdrawal.
Therefore, the services ordered are exclusively subject to the cancellation conditions attached.

Cancellation of the stay

In the event of cancellation before arrival, interruption of stay of postponed arrival regardless of the cause, illness, accident or unforeseen event, the guest will be required to pay the entirety of the reservation and no refund will be granted. However, if you opt for the cancellation Insurance, you are guaranteed:

  • - Refund of the amounts already paid, with the exception of booking fees and cancellation guarantee.
  • - Refund pro rata if you have to leave your accommodation before the booked departure date, with the exception of booking fees, cancellation guarantee and cleaning costs.

The guarantee applies if the impediment relates to the customer, his of her partner, the persons mentioned on the rental contract, the (grand) parents of descendants of the customer or the (grand) parents of descendants of his or her partner, and only caused by one of the following causes:

  • - Death, an illness that was not known at the time of signing the rental agreement or an accident that occurs after the signing.
  • - A death that may occur to a family member. - An administrative summon, judiciary, military as well as a criminal jury trial.
  • - An impediment due to layoff, a transfer of the insured or his partner, or by bankruptcy of the company that is operated by the insured.
  • - In the event of illness or accident the guarantee only pays out upon presentation of a real medical certificate (dated less than one month before the arrival date).

The campsite must be notified in writing for every cancellation.

In order to use the cancellation insurance please inform the site about the motive of cancellation 24 hours before the day of arrival.

From the day of cancellation, you have ten days to send us proof (medical certificate, death certificate, employer’s certificate).

In the event of cancellation on our part, you will be reimbursed for the amount paid.

Arrivals and departures

Arrivals are possible from 4 pm until 7 pm. Departures take place before 10 am. For a late arrival or an early departure, you must notify the campsite.

Our accommodations and services

Taking into account the diversity of the accommodation range of Capfun, differences exist in the configuration, age and decoration of the rentals. We remind to you that any request for a specific location is an additional service and does not constitute a contractual guarantee.

In addition, any urgent work undertaken by the campsite or public authorities and that could inconvenience our customers on our campsites, cannot be held against us.

Please note : before and after the summer period, some shops might be closed and some activities might not be available (contact the campsite for more information).

After sales service

We cannot be held responsible for unforeseen events, cases of force majeure, climate catastrophes or legal or administrative decisions that would interrupt, stop or prevent the stay and the entertainment on the campsite.

All other comments or complaints regarding your stay must be received within 10 days after the last day of your stay by registered letter at our headquarters. Our customer service will do their best to answer to your complaint within three months of receipt.

If no satisfactory response has been received within 3 months, the customer can turn to the mediator, SAS MEDIATION- 222 Chemin de la Bergerie- 01800 St Jean de Niost- 00.33.4.82.53.93.06- www.sasmediationsolution-conso.fr. Jurisdiction clause: The referral of a jurisdiction by one of the parties is done in accordance with the provisions of Articles 46 and 48 of the Code of Civil Procedure.

Bracelet

Wearing the bracelet, visible, wrist or ankle is compulsory throughout the campsite.

The water park

In de swimming pools, nudity is compulsory as well as the wearing of the camping bracelet.
Because we want to make sure that you are aware of the possible dangers, we ask you to sign a statement on arrival in which you agree with the water park regulations.
Due to hygiene rules, young children are required to wear swim diapers. Children who cannot swim are REQUIRED to wear inflatable armbands. Children must be accompanied by an adult. Some slides have specific conditions of use (height and age of a person). Day guests are not allowed to access the water park due to insurance reasons. The site may occasionally have to close a slide or swimming pool in the event of unforeseen technical problems with could lead to safety or hygiene issues. Access to the water park is strictly forbidden outside opening hours.

Rental insurance

Tenants are obliged to take out insurance with an insurance company against the risks associated with their stay, namely: accidents, theft, loss or damage to personal belongings (suitcases, objects, furniture, valuables, vehicles, bicycles, etc.) or damage to the rented accommodation and furniture and also destruction caused by the campsite, by the tenant himself or by fellow travelers. Customers must be able to proof of their insurance if requested. If a bicycle is rented or loaned, the customers are obliged to take out insurance against theft, loss or damage. Theft of bicycles or other personal belongings is not covered by the camping insurance. For this reason, you are obliged to take out insurance yourself.

Withdrawal period

According to article L221-28 of the French consumer law, you don’t have a right of withdrawal.

Important note

No brochure or website can be free of any clerical or typo graphical errors. Our prices are subject to change depending on economic and commercial conditions. The price stated on the rental agreement is binding.

Personal data and General Data Protection Regulation

The protection of your personal data is important to us and we strictly respect the applicable legislation.

The company CAPFUN, the residences and campsites affiliated with Capfun are responsible for data processing and manage all information with the utmost care and confidentiality.

Our data protection officer can be contacted at dpo@capfun.com. This e-mail address can be used for questions about data collection on capfun.co.uk and all Capfun campsites.

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